Frequently asked questions
We currently offer shipping to everywhere in the world. Two ship methods are offered, UPS and the US Postal Service (USPS). UPS is generally slightly more expensive for smaller orders, but more cost-effective for mid-sized to larger orders. Both ship methods come with tracking numbers, so you can follow your delivery online. For any international orders (that is, outside of the United States) we only offer USPS as a shipment method.
We ship to APO and military addresses; if you are not able to select those at checkout, just drop us a quick email at email@example.com and we can assist in setting that up.
Our free shipping over $75 applies only to non PO/APO addresses in the continental US.
We ship internationally using the US Postal Service (USPS) however, international buyers are responsible for all Customs Duty, VAT Taxes, or any other additional taxes assessed by their country if applicable. It is the sole responsibility of the international bidder to check local regulations when buying exported goods. Many countries that we do ship to will not allow the shipment of meat products, including Australia, thus those items cannot be fulfilled.
To avoid increased shipping prices, we do not insulate packages containing chocolate. We do not offer refunds on chocolate that has been misshapen due to heat in transit, and promise it will still taste delicious!
Our warehouse is in Livermore, CA, so shipping is generally 2 to 5 days, depending on how close you are to Livermore, after your order has been processed and fulfilled (*Note: when choosing shipping methods at checkout, the time does not include processing. For example USPS Priority Mail 2 Day is the amount of time it should take after we have packaged and processed.)
Choosing USPS Priority Mail generally accelerates ship times, however, Priority 2 or 3 Day via USPS is an estimate, not a guarantee. You can learn more about that here.
"In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee" - USPS Priority Policy disclaimer.
We ship our orders every day except weekends and national holidays.
Generally, once you place an order with us, you will receive an email confirmation right away. (It might take some time before you receive it depending on the quality of your internet connection, but we at least send it right away!) Once the order ships from the warehouse, you will receive an order shipment email, which will include a tracking number, if you chose UPS as your shipment method. You can also login at any point to the "My Account" section on the store, and view your order history, find tracking numbers, and so forth.
Order Changes or Cancellations
If you decide that you want to cancel an order, get in touch with us as soon as possible by email at firstname.lastname@example.org, or on Twitter at @BarefootPrimal. Let us know your order number, and if the order has not been packed and shipped yet, we will make a best effort to stop it from shipping, and refund you the full order amount.
You can create an order as a Guest, if you don't want to create an account with us. But creating an account makes it easier for the next time you place an order, as almost all the information you entered is saved. The only data we do not save is your credit card information. We do this out of what is called PCI compliance, which means that we take extra measures to ensure that your personal data is treated with the utmost respect and confidentiality.
We will occasionally send marketing-related emails to you, if you do not explicitly opt out of marketing. But we do encourage you to stay opted in; we often send discount codes, coupons, or free products your way. At the bottom of every email we send for marketing purposes, there is an opt-out option you can click, to remove yourself from future emails of this type. We do not sell or otherwise distribute your personal data to anyone.